Terms of Service

What you're getting

SmartBarnOS is software you subscribe to, provided by SmartBarnOS, LLC. Your plan sets how many users and active jobs your account covers; every plan includes every feature. We may add features, and we may change or retire ones that aren't working — if we retire something you depend on, we'll tell account owners first.

Paying for it

• Subscriptions are billed monthly in advance through Stripe.
• You can cancel at any time. Your account keeps working until the end of the period you've paid for. We don't refund part-months.
• Prices can change with 30 days' notice to account owners. A change never applies to a period you've already paid for.
• Some things are billed on top of the subscription and shown separately — phone numbers and messaging, setup work, and custom development.

If an invoice goes unpaid

We'll email you, and you'll see a notice in the app. If it stays unpaid for 14 days the account becomes read-only: you keep every job, photo, customer record and invoice, and you can still view and export all of it — you just can't create or edit until it's settled. Paying restores everything immediately. We don't hold your business data hostage.

Your data is yours

You own everything you put into SmartBarnOS. You give us permission to store, process and display it strictly to run the service for you. We don't sell it, we don't use it to train anything, and we don't contact your customers on our own behalf. See Privacy for the detail.

You can export your data whenever you like. If you close your account, ask us and we'll delete it within 30 days.

Using it sensibly

You agree not to use SmartBarnOS to:

• send messages to people who haven't agreed to hear from you;
• store information you don't have the right to hold;
• break into, overload, or reverse-engineer the service;
• resell it as your own product without a written agreement.

You're responsible for what the people on your account do, and for keeping sign-in details safe.

Texting your customers

Text messaging runs on phone numbers registered to your business under our carrier registration. Because of that, the rules aren't ours to waive:

• Only text people who have given you permission for that number — on a form, in an agreement, in writing, in person, or by texting you first. Keep the record; the app stores when and how for each contact.
• Never make agreeing to texts a condition of buying from you.
• Send only what your customers expect from you: their project, their appointments, their invoices. No marketing campaigns, and nothing to do with lending, cannabis, or anything else carriers prohibit.
• Honour STOP. We do this automatically, and you must not work around it.

We publish text message terms for your business at smartbarnos.com/messaging/your-company, built from your details, so you have something to point your customers and the carriers at.

If messages sent from your account break these rules, carriers can suspend your number — and can act against the registration that covers every builder using SmartBarnOS. So we may suspend messaging on your account to protect the rest, and we'll tell you why when we do.

Things we connect to

SmartBuild, QuickBooks, IdeaRoom, Stripe and your email provider are other companies' services. We work hard to keep those connections reliable, but we don't control them: if one changes its interface or goes down, the connected feature may stop working until we adapt. Your own agreements with those companies still apply.

Uptime and what we can't promise

We aim to keep SmartBarnOS available and correct, and we take backups. We don't promise it will never go down or never contain a bug. The service is provided as is, without warranties beyond those the law requires and which cannot be excluded.

Neither of us is liable to the other for indirect or consequential losses — lost profits, lost business, lost opportunity. Our total liability to you for any claim is limited to the fees you paid us in the twelve months before it arose. Nothing here limits liability for fraud, or for anything that cannot lawfully be limited.

Ending it

You can cancel any time from Settings. We can end an account for serious or repeated breach of these terms, or for non-payment after we've told you and given you a reasonable chance to fix it. If we end it for any other reason, we'll refund the unused part of what you've paid.

Changes to these terms

If we change them materially, we'll email account owners at least 30 days before the change applies. Carrying on using SmartBarnOS after that means you accept the new version.

Law

These terms are governed by the laws of the State of Oklahoma, United States, and the courts of Oklahoma have exclusive jurisdiction.

Who we are

SmartBarnOS, LLC — Oklahoma, United States. contact@smartbarnos.com